Advocate Medical Group Outpatient Center

Kiya Pugh 5 months ago

The woman that works at the pharmacy has the nastiest attitude I’ve ever seen in my life. Very slow to come out to the counter to help me, very insensitive when attempting to grab information on the prescription I’m trying to pick up. Long behold, they don’t even have the prescription on hand and would need to order. I would absolutely not spend my money at that pharmacy, knowing that there are other places with better customer service to handle my prescription. Absolutely lost a customer for the pharmacy store at advocate.

Jason 7 months ago

The billing practices of this place are insane. I'll make an appointment, pay the copay, then they'll decide I actually owe more, not notify me that they're charging me more and without giving me a chance to pay the additional fee, send it to collections. Absolutely infuriating. They have my home address, email address and phone number but somehow they're unable to send a bill.

Sel 11 months ago

Irum Shahab was very unprofessional and rude. Not only to my parent but to the translator as well. My parent had an appointment with her and we got a translator for my parent. As soon as she walked in and saw the translator machine she immediately rolled her eyes and had attitude. She was speaking very fast and not giving the translator any time to translate and her excuse was “she understands what I am saying”. Okay so what if I understand !! the appointment is not for me it is for my parent who does not completely understand and I am not familiar with a lot of the medical terminology hence why we got the translator. She proceeded to do everything as fast as she could with no patience and with an attitude. She finished doing what she needed to, gave us the paper work and sent us on our way. I have never in my life have felt like a nuisance to a doctor I felt like she was just there to get her paycheck and go on with her day. I work customer service and I can honestly say even if I am having a bad day I will do what I have to do to go through the day with a smile on my face and my attitude tucked away. I really hope this is not how she works and she was having a bad day but I will

Jessica Sund Edited 9 months ago

**updated review ** I wanted to update my review after my recent experience. Since posting, my nurse practitioner Kelly Ryan personally followed up with me and took the time to listen and address my concerns. She also spoke with her staff, and that meant a lot to me as a long-time patient. I’ve been coming to this office for over 25 years, and while I was really discouraged by a recent visit, I truly appreciate the care and accountability shown afterward. Feeling heard and supported as a patient makes all the difference, especially in a medical setting, and the follow-up helped restore some of the trust I’ve had here for so many years. I’m hopeful this reflects a positive step forward, and I appreciate the effort made to ensure patients feel valued and cared for.

BETH a year ago

Dr. Karen Lee listens, asks hard questions, remembers my past concerns and follows up on the concerns. She is insightful putting pieces of my puzzle together, punctual, and approachable..... I feel very comfortable to ask her questions. Dr. Lee is both efficient and caring. I am fortunate to have Dr. Lee as my primary physician. I recommend her as a primary doctor.